Contact Us
Questions about sizing, an order, a return, or a custom jersey? The Fan Kits Vault support team is one email away — we answer every message within 24 hours on business days.
Before You Write — Instant Answers
Most questions are already answered on these pages:
| Topic | Where to look |
|---|---|
| Sizing & fit | Jersey Size Guide — charts for all 6 leagues, kids & conversions |
| Where's my order? | Order Tracking — live tracker + status meanings |
| Delivery times & costs | Shipping Policy — free over $59.90 |
| Returns & size exchanges | Returns & Exchanges — 30-day window |
| Custom names & numbers | Custom Jerseys — free on every style |
| Group & wholesale orders | Group Buy & Wholesale — up to 25% off |
| Everything else | Full FAQ — 30+ answered questions |
What to Include in Your Email
| Your question is about… | Include this so we can help in one reply |
|---|---|
| An existing order | Order number + the email address you ordered with |
| Tracking / delivery | Order number + tracking number (from your dispatch email) |
| A return or exchange | Order number + the item and size you have, and the size you want |
| A quality issue | Order number + 2‑3 clear photos of the issue |
| Custom printing | The style (link or name), size, and the NAME + NUMBER you want |
| Wholesale (30+) | Your style list with quantities — we'll reply with a proforma invoice |
Good to Know
- We reply within 24 hours on business days (Monday‑Friday). Weekend messages are answered first thing Monday.
- One email is enough — sending duplicates bumps your message down the queue.
- Check spam/junk for our replies, especially with Outlook, Hotmail and Yahoo addresses.
- Order changes: we can edit or cancel an order only before it dispatches (1‑3 days for in-stock, 3‑7 for custom) — email us as soon as possible.
- Language: we support English; write in your own language if easier and we'll translate.
FAQ
How quickly will I get a reply?
Within 24 hours on business days (Monday-Friday). Messages sent over the weekend are answered first thing Monday.
Do you offer phone or live-chat support?
We're email-only for now — it keeps a written record of every conversation, which protects you on returns, refunds and custom orders. Email fkvservice@outlook.com and we'll take care of you.
Can I change or cancel my order after placing it?
Yes, but only before dispatch — in-stock orders ship in 1-3 days and custom orders in 3-7 days, so email us immediately with your order number. After dispatch, orders can't be changed, but our 30-day return policy has you covered.
I emailed but got no reply — what happened?
Check your spam/junk folder first (Outlook and Yahoo filter aggressively). If there's nothing after 24 hours on a business day, resend with "FOLLOW-UP" in the subject and we'll prioritize it.