Returns & Exchanges
Returns & Exchanges
Ordered the wrong size? Changed your mind? Here's how returns and exchanges work — simple, fair, and fast.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. Items must be:
- Unworn, unwashed and in original condition
- With all original tags and packaging attached
- Free of odors, stains, pet hair or signs of wear
Size Exchanges — The Easy One
Picked the wrong size? It happens to everyone. Email fkvservice@outlook.com with your order number and the size you'd like instead. We'll reserve the replacement and send you the return address for the original. Tip: check our Size Guide before reordering — two minutes now saves two weeks later.
Custom & Personalized Items
Made for you, final sale.
Jerseys customized with your chosen name, number or patches are made to order and cannot be returned or exchanged — unless they arrive defective, damaged or not as ordered. Please double-check spelling, numbers and sizes before checkout.
Defective, Damaged or Wrong Items
If we got it wrong, we make it right — at our cost. Email fkvservice@outlook.com within 30 days of delivery with your order number and photos of the issue. We'll arrange a free replacement or a full refund, including return shipping.
How to Start a Return
| Step | What to do |
|---|---|
| 1 | Email fkvservice@outlook.com with your order number, the item(s), and whether you want an exchange or refund. |
| 2 | We reply within 24 hours on business days with approval and the return address. |
| 3 | Pack the item securely with tags attached and ship it within 14 days of approval. |
| 4 | Once received and inspected, refunds are issued to your original payment method within 5‑10 business days. |
Return Shipping Costs
- Our mistake (defective, damaged, wrong item): we cover return shipping.
- Size exchanges & change of mind: return shipping is at the customer's cost; we cover shipping the replacement to you.
Refund Notes
- Refunds go to the original payment method only.
- Original shipping fees are non-refundable, except where the return is due to our error.
- Items returned without prior approval, or not meeting the condition requirements above, may be refused or subject to a restocking deduction.
Questions? We're here to help.
Email us at fkvservice@outlook.com — include your order number for the fastest help. We reply within 24 hours on business days.