FAQ: Frequently Asked Questions

Pick your jersey, choose size and any customization, add to cart and check out — it takes about two minutes. You'll get an order confirmation email right away, then a shipping confirmation with tracking once it leaves our warehouse.

We accept major credit and debit cards and PayPal — the full list of options for your region is shown at checkout. All payments are processed in your selected currency.

Yes. Checkout runs over HTTPS encryption and payments are handled by PCI-DSS compliant processors — we never see or store your full card number.

If it hasn't shipped yet, usually yes — email fkvservice@outlook.com as soon as possible with your order number. Once a parcel is dispatched we can't reroute it, and custom jerseys lock in once production starts (often within hours).

Measure your chest and check the league chart on our Size Guide — it covers NFL, NBA, MLB, NHL, NCAA and soccer in inches and centimeters, plus women's, kids', toddler and infant sizes. Two minutes of measuring saves two weeks of exchanging.

They run true to standard US sportswear sizing, but the cut varies by league: hockey and football are roomy (built for layering), soccer is an athletic cut, basketball runs long. Each league table on the Size Guide notes the fit — when in doubt, your usual t-shirt size is the right starting point.

For a classic relaxed game-day fit, size up; for a slimmer look, size down. Planning to layer a hoodie underneath? Definitely size up.

Kids' jerseys use the international height-based sizing — the number is simply your child's height in centimeters (e.g. 128 = 7-8 years, 152 = 11-12 years). Full per-year tables with height, chest and age are on the Size Guide, covering 3 months to 16 years.

Safest play: borrow a t-shirt or jersey they love and measure its chest width, then match it to our Size Guide. If it still lands wrong, don't worry — we do size exchanges within 30 days of delivery. See Returns & Exchanges.

Almost certainly — our delivery network covers more than 90 countries and regions across North America, Europe, Asia-Pacific and beyond. Read more about our network on the About Us page.

Standard shipping is free on orders over $59.90 (applied automatically at checkout). Express shipping is available at a flat rate shown at checkout. Details: Shipping Policy.

In-stock orders dispatch in 1-3 business days (custom items 3-7). Then standard delivery takes 7-15 business days, express 5-10 business days. Full breakdown: Shipping Policy.

From whichever of our six warehouse and service hubs — United States, United Kingdom, France, Singapore, Hong Kong, China, or Canada — is closest to you and has your items in stock. Nearby dispatch means shorter transit and fewer customs headaches.

Every parcel ships tracked. As soon as your order dispatches we email you the tracking number and link — check spam if you don't see it, or email fkvservice@outlook.com and we'll resend it.

Possibly — import charges are set by your country's customs authority and are the recipient's responsibility. Most smaller parcels clear without charges, but rules vary by country.

International parcels sometimes go quiet between hubs, especially around customs. If there's no movement for 10+ business days, email fkvservice@outlook.com — we'll investigate with the carrier and arrange a replacement or refund if it's genuinely lost.

You have 30 days from delivery to return unworn items with tags attached. Refunds go back to your original payment method within 5-10 business days of inspection. Full policy: Returns & Exchanges.

Email fkvservice@outlook.com with your order number and the size you want — we'll reserve the replacement and send the return address. Ship the original back with tags on, and the new size ships out. Tip: double-check the Size Guide first.

Custom jerseys (your chosen name, number or patches) are made to order and final sale — unless they arrive defective, damaged or not as ordered, in which case we replace or refund in full, shipping on us.

If we made the mistake (defective, damaged or wrong item), we cover everything. For size exchanges and change-of-mind returns, you cover the return postage and we cover shipping the replacement back to you.

Once your return arrives and passes inspection, refunds are issued to the original payment method within 5-10 business days. Your bank may take a few extra days to post it.

Fan edition jerseys are the supporter version of the kit: the same look and detailing as what you see on the pitch, built with comfort and durability for everyday wear — watching games, five-a-side, or framing on the wall. It's the version most fans choose.

Yes — what you see is what ships. We photograph real products, including close-ups of fabric, stitching, crests and prints, so there are no surprises when the parcel opens.

Email fkvservice@outlook.com with the style and size you need. Popular styles restock regularly, and for many items we can make your size to order — we'll tell you exactly what's possible and how long it takes.

Yes — alongside current-season kits we stock retro classics and hard-to-find seasons across clubs and national teams. If you're hunting a specific year, ask us.

Cold water, gentle cycle, inside out, mild detergent — and wash it separately or with similar colors the first few times. Skip bleach and fabric softener; both attack prints and technical fabrics.

No tumble dryer — heat is what shrinks jerseys and cracks names, numbers and badges. Hang dry in the shade instead. If you must iron, use the lowest setting, inside out, and never directly over prints or crests.

Usually yes: lay the jersey flat, cover the print with parchment paper, and press with a warm (not hot) iron for 10-15 seconds to re-bond the edges. Then follow the cold-wash, no-dryer rules to stop it coming back. If a new item from us arrives with a print issue, email fkvservice@outlook.com with photos — that's covered.

Not with proper care. Cold washes, inside out, shade drying and no harsh detergents keep colors vivid and the surface smooth for years — that's how collectors keep 20-year-old shirts looking match-ready.

Yes — we supply retailers, resellers, fan clubs and teams with volume-friendly pricing and the same quality standard as single orders. Email fkvservice@outlook.com with the styles and quantities you need for a quote within 24 hours on business days.

Yes — most jerseys can be customized with your chosen name, number and patches. Custom orders are made to order and dispatch in 3-7 business days. Note that customized items are final sale unless defective, so double-check spelling and size before checkout.

Email fkvservice@outlook.com — include your order number for the fastest help. We reply within 24 hours on business days, usually much faster. For sizing advice, order issues, restock requests or wholesale quotes, that's the one address for everything.