Shipping Policy
Clear timelines, tracked parcels, no surprises. Here's exactly how your order travels from our warehouse to your door.
Processing Time
- In-stock items: orders are picked, packed and handed to the carrier within 1‑3 business days of payment.
- Custom & personalized items (custom names, numbers or patches): made to order and dispatched within 3‑7 business days of payment.
- Orders placed on weekends or public holidays begin processing the next business day.
Delivery Times
Delivery time starts when your parcel leaves our warehouse — add processing time for the full picture.
| Shipping Method | Estimated Transit Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 7‑15 business days | FREE on orders over $59.90 | Full tracking included |
| Express Shipping | 5‑10 business days | Flat rate, shown at checkout | Full tracking included |
Estimates cover most destinations in North America, Europe and Oceania. Remote regions may take a few days longer.
Tracking Your Order
Every parcel ships with a tracking number. As soon as your order is dispatched, we email the tracking link to the address on your order. Can't find it? Check spam, then email fkvservice@outlook.com and we'll resend it.
Customs, Duties & Taxes
International orders may be subject to import duties or taxes set by your country's customs authority. These charges are determined by local law, are outside our control, and are the responsibility of the recipient. Parcels held for customs clearance can add a few days to transit.
Shipping Restrictions & Notes
- Please double-check your shipping address at checkout — rerouting after dispatch isn't always possible.
- If one order contains both in-stock and custom items, it may arrive in separate parcels at no extra cost.
- Delivery estimates are business days (Monday–Friday, excluding public holidays).
- Severe weather, carrier backlogs or peak-season volumes can occasionally add delays; if your parcel is running well past the estimate, contact us and we'll chase it.
Lost or Damaged Parcels
If tracking shows no movement for 10+ business days, or your parcel arrives damaged, email fkvservice@outlook.com within 30 days of the estimated delivery date. We'll investigate with the carrier and arrange a replacement or refund.